Your wellbeing is our priority

At Highbaje Responsible Gaming — Stay safe, enjoy

Highbaje believes gaming should be a source of joy, not stress or problems. We are committed to helping you play within healthy limits.

18+ Age Mandatory
24/7 Support Available
Self-Exclusion Benefits
Need urgent help?

If you feel gaming is having a negative impact on your life, contact our support team right away. We are always here for you.

Responsible gaming's 6 Pillars

The core principles we follow to ensure responsible gaming at Highbaje.

Age Verification

Highbaje is strictly for individuals aged 18 and above. Rigorous KYC verification at registration ensures no minor can access the platform.

Setting a Deposit Limit

You can set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

Session Time Limit

Set a time limit for each gaming session. When the set time is up, the system will automatically alert you and encourage you to end the session.

Take a Break Feature

If you need a break to clear your head, you can temporarily pause your account for anywhere between 24 hours and 6 weeks.

Self-Exclusion Program

Choose the self-exclusion option for a long-term break from gaming. Your account can be fully locked for anywhere between 6 months and 5 years, and no promotional messages will be sent during this period.

Professional Support

Our trained support team is available 24 hours a day. We provide all kinds of assistance, from gaming-related concerns to professional counseling referrals.

1 What We Mean by Responsible Gaming

HighbajeResponsible gaming at means keeping gaming a healthy form of entertainment. We want you to enjoy every moment, but not at the cost of your family, finances, or mental wellbeing. Gaming should be a choice, not a compulsion.

Online gaming is rapidly gaining popularity in Bangladesh, and many see it as an enjoyable way to spend leisure time. But like any form of entertainment, knowing your limits and sticking to them is crucial. Responsible Gaming Means playing within your means, not chasing losses with bigger bets, and not hesitating to ask for help when needed.

  • Gaming is always for entertainment — it is not a guaranteed way to earn money
  • Never bet beyond your financial means
  • Don't make decisions out of anger or frustration after a loss
  • Stay calm and composed whether you win or lose
  • Prioritize time with family and friends over gaming

2 Recognizing the Signs of Problem Gaming

People often do not realize when their gaming habits have become a problem. Highbaje wants you to stay self-aware. If you notice any of the signs below, take them as a warning signal.

Warning Signs

If you notice these signs, act quickly and contact our support team.

  • Setting a budget but repeatedly exceeding it
  • Feeling the urge to play more to recover lost money
  • Lying to or hiding gaming activity from family or friends
  • Gaming while neglecting work, studies, or family responsibilities
  • Feeling restless, irritable, or anxious when not gaming
  • Borrowing money or dipping into savings to fund gaming
  • Repeatedly failing to cut back or stop gaming
  • Using gaming to cope with stress or loneliness

3 How to Use Highbaje's Protection Tools

Highbaje gives you a set of powerful tools to keep your gaming in check. They are easy to use and entirely within your control.

Set Deposit Limit

Set daily, weekly, and monthly deposit limits from your account settings. Lowering a limit takes effect immediately. Increasing a limit is subject to a 24-hour cooling-off period.

Set Session Time Limit

Set a maximum time for each gaming session. When time runs out, the system will show a pop-up notification and the session will automatically end.

Enable Reality Check

Get automatic notifications every 30, 60, or 90 minutes showing how long you've been playing and how much you've won or lost — helping you stay aware.

Set Loss Limit

Once you have lost a set amount, your account will automatically restrict further gaming. This is one of the most effective ways to keep financial losses under control.

Tips

Set these limits right when you register — be prepared before problems arise. Responsible gaming at Highbaje is in your hands.

4 How Self-Exclusion Works

If you feel you need some time away from gaming, Highbaje's self-exclusion feature makes this easy to do. The process is fully confidential, and we respect whatever decision you make.

During self-exclusion, your account will remain locked and no new accounts will be permitted. Promotional emails or SMS will be completely stopped. We will not attempt to entice you back during this period.

1

Go to Account Settings

After logging in, look for the "Responsible Gaming" section.

2

Choose Self-Exclusion Option

Choose any duration: 6 months, 1 year, 3 years, or 5 years.

3

Verify Identity

Confirm your identity through password and email verification for security.

4

Account will be locked instantly

Your account will be deactivated as soon as the request is confirmed. Reactivation before the set period ends is not possible.

Important

You can also request self-exclusion directly by contacting our support team. Our team will completely lock your account within 24 hours.

5 Protecting Minors and the Role of Parents

Highbaje Strictly for adults only. We do not and will not allow any minors to use our platform. But as a parent, you also have responsibilities.

  • Restrict children's access to your device or computer
  • Never share your Highbaje login credentials with anyone
  • Use parental control software
  • Talk openly with children about the risks of online gambling
  • If in doubt, contact us — we'll take action immediately

Test Yourself

Answer these questions honestly:

1

Do you frequently spend more than your set budget?

2

After a loss, do you try to make up for it by playing more?

3

Has gaming caused disagreements with your family?

4

Do you feel uncomfortable or restless when you stop gaming?

5

Is gaming affecting your time with work or family?

Results

If you answered "Yes" to 2 or more questions, speak with our support team.

Contact Us

Our support team is always ready to help with any gaming-related concern.

24/7 Support Available

Your gaming In Control Stay

Build responsible gaming habits using Highbaje's built-in tools.

💰

Deposit Limit

Set your own daily, weekly, and monthly deposit amounts.

Effective Immediately
⏱️

Session Timer

Set a maximum session duration and receive notifications.

Automatic Alerts
📊

Reality Check

View a summary of your gaming activity at regular intervals.

30/60/90 minutes
🚫

Loss Limit

Set a maximum loss limit — stops automatically when reached.

Financial Protection
⏸️

Cooling-Off Period

Take a temporary break from 24 hours to 6 weeks.

Flexible Duration
🔒

Self-Exclusion

Long-term account lock from 6 months to 5 years.

Long-Term Protection
👨‍👩‍👧

Family Protection

Enable a PIN lock on your account to restrict access.

Minor Protection
🎧

Support Chat

Get expert help via live chat for any issue.

24/7 Available

About Responsible Gaming Q&A

Find answers to the most frequently asked questions here.

Yes, all responsible gaming tools at Highbaje are completely free. Deposit limits, session timers, self-exclusion, and all safety features are available to every registered user and easy to use.

No. Your account cannot be reactivated before the self-exclusion period ends. This is by design, so you can stay committed to your decision. Your account will not be reactivated automatically when the period ends — you will need to apply yourself.

A 24-hour cooling-off period applies after requesting a deposit limit increase. This window is there to give you time to reconsider the decision with a clear head. Lowering a limit, however, takes effect immediately.

Notify our support team immediately. We will investigate and take the necessary steps. In the meantime, change your account password and enable two-factor authentication. Never share your login credentials with anyone.

Yes, the World Health Organization (WHO) recognizes gaming disorder as a legitimate mental health condition. There is no shame in this. With proper support and professional guidance, it is entirely possible to overcome this problem. Highbaje will help you access the support you need.

Age verification is mandatory during registration, and KYC verification with a government-issued ID must be completed to activate your account. Our system also monitors suspicious activity. If a minor's account is identified, it is immediately closed and all funds are returned.
Safe & Responsible Gaming

Play Safe, Enjoy the fun

Responsible gaming is part of the culture at Highbaje. Register today and enjoy gaming in a safe, trustworthy environment.

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